Platform set-up
Once you have received confirmation that your account has been opened and you have verified your email address, you can log in via our website. To sign in you will need to enter your registered email address and password as used on your application form, then, select live or demo account.
Yes. To do so, click on 'Restore down' in the top-right corner of your browser window and then simply drag a corner of the browser to expand the platform over as many screens as you like.
If you already have a position open, click on 'Modify Trade', which is the silver cog located on the right-hand side of your trade within the positions window. This will launch the order ticket. Within the order ticket, click on either stop loss or take profit or both depending on what you are looking to do. There are three ways in which you can place these orders within the order ticket:
The left-hand side box is the area in which you can input the desired price for your stop-loss or take-profit order.
The box on the right-hand side will indicate how much money you are willing to lose or make.
You can amend the box on the right by clicking on the arrows above it. This will change the figure to show how many points away from your entry price you would like to place your stop-loss or take-profit order.
Please note that regular and trailing stop-loss orders are not guaranteed to be executed at the desired level and slippage can occur if the markets gap through your stop. Slippage often occurs because of volatility, perhaps due to news events. If you want to avoid slippage, you should add a guaranteed stop-loss order to your position (please see below).
Log in to the app, select 'Positions' at the bottom left of the screen and then select the position to which you would like to attach the stop loss or take profit order. Then select 'Stop Loss' or 'Take Profit'.
To partially close trades on the mobile app, select 'Positions' at the bottom left of the screen and then click on the red cross. You can then amend the amount/stake for the trade you wish to close. Once you've confirmed this, your trade will be partially closed by the amount you entered. You will be able to see the remaining part of the trade in the positions window.
For professional clients only
On the mobile app, select ‘More’ at the bottom right of the screen and then click on 'Countdowns'. On the desktop platform, click on the clock icon located on the left-hand side of the question mark. On the desktop platform, you will be able to see 'Support' for the question mark and Countdowns for the clock. If, however, you are accessing the mobile app using a smaller screen, this may not be as obvious.
On the mobile app, select ‘More’ at the bottom right of the screen and then click on 'Countdowns'. On the desktop platform, click on the clock icon located on the left-hand side of the question mark. On the desktop platform, you will be able to see 'Support' for the question mark and Countdowns for the clock. If, however, you are accessing the mobile app using a smaller screen, this may not be as obvious.
Click on 'Technicals' located at the foot of the chart for the product you wish to trade and then select the technical for which you'd like to get more information. This will open a pop up with an ‘i’ icon on the top left of the pop-up box. Click on the 'i' to see a detailed explanation of how the technical indicator works and how to interpret it.
Within the deal ticket, select 'Stop Loss' and then click on the arrow below 'Regular' on the right-hand side of the deal ticket. Then select 'GSLO' (guaranteed stop-loss order). Proceed to enter your stop loss amount as you would with a regular stop. Please note that there is a minimum distance at which GSLOs will be placed and a premium attached. This information can be found within the product overview for the relevant product.
For professional clients only
You can access the loss limit feature via 'Account Settings'. This feature lets you set the maximum amount you are willing to lose on Countdowns over different time periods (day, week and month).
You can access the loss limit feature via 'Account Settings'. This feature lets you set the maximum amount you are willing to lose on Countdowns over different time periods (day, week and month).
First steps
Apply now for a demo or live account with Blackwave Markets. Please remember that losses can exceed any deposits.
Click on the 'Login' button on the top navigation and then click on the ‘Live Account’ button to go to the live account online application form. Use your demo account login details to get started and then follow the step-by-step instructions to complete the additional fields to apply for your live account.
You can sign in to your account as soon as your application has been successful and you have clicked on the verification link sent to your registered email address. However, you won’t be able to CFD trade until there are sufficient funds in your account to open a position. If you prefer to test strategies in a risk-free environment, a free demo account will allow you to practice trading with virtual funds.
Our aim is to help you start trading as quickly as possible. If you reside in the UK, you will get a response from us within 60 seconds from when you submit your online application form.
However, there may be cases where additional documentation is needed before we can process your live account application.
If you reside outside the UK, the account opening depends on how quickly you can provide us with the required supporting documents; on average the process takes a couple of days. Once you have submitted your documents, we will contact you within one business day.
No, our CFD trading accounts offer FX trading. We do not offer a separate account that deals specifically in FX.
In order to complete your live account application, you may be asked to provide:
1) A scanned copy or clear photograph of a valid UK photo driving licence that shows your current address.
Or
2) A clear and readable copy of one document from List A and one document from list B below:
List A:
Valid passport
Valid photo driving licence
Valid national ID card
List B:
Bank statement in your name, posted to your residential address (no online statements)
Mortgage statement in your name
Utility bill (please note we cannot accept final demands, reminders, online bills or mobile phone bills)
All documents in List B should be dated within the last three months. We need to see the complete documents. Online bank statements printed and stamped at the bank branch will be accepted. You can email scanned versions of your documents to newaccounts@Blackwavemarkets.co.uk. Alternatively, hard copies can be sent to us by post at the below address:
Client Management team
Blackwave Markets
133 Houndsditch
London EC3A 7BX
Problems logging in
If you find that you're unable to log in to the platform via your mobile device, please ensure that you have upgraded to the latest version of our app via the relevant app store. If you have our app running in your device's background, but find that you can't log back into the platform, you may need to force close the app and reopen it for this to work.
Clear your browser cache and try to log in again. Here's how you can clear your browser cache:
Internet Explorer
Open Internet Explorer
In the upper right-hand corner, click 'Tools'
Select 'Internet options' from the drop down menu
Within the 'Browsing history' section click on 'Delete'
Check the 'temporary internet files', 'cookies' and 'history' boxes
The 'form data', 'passwords' and 'In Private filtering data' boxes may be left un-checked. You can check them to delete this data
Click 'delete'
When finished, click OK to return to your Internet Explorer window
Close the Internet Explorer window and reopen
Chrome
Click the Chrome menu on the browser toolbar
Select 'more tools'
Select 'clear browsing data'
In the dialogue that appears, select the tick boxes for the type of information you want to remove (defaults should suffice)
Use the menu at the top to select the amount of data you want to delete. Select 'beginning of time' to delete everything
Click 'clear browsing data'
Restart your browser
Firefox
Click the menu button and choose 'options'
Select the 'advanced' panel
Click on the 'network' tab
In the 'cached web content' section, click 'clear now'
Restart your browser'
Try logging in using another browser
Sometimes clients have browser-specific issues. You should try logging in using another well-known browser (such as Google Chrome or Mozilla Firefox) to see if the issue still persists.
Ensure you have correctly selected the live or demo option
You may have inadvertently selected the wrong option before selecting login.
Confirm you are using the correct product URL:
If unsure, visit our website and select 'login' for the correct product: CFD.
Confirm that the password and username are entered correctly
If you receive the following message: 'Your account login has failed...' it means that the email address entered has not been recognised by the system. Ensure that it has been entered correctly with no additional characters.
If you receive a message stating: 'The login details you have entered do not match our records' it means that the password does not match the registered email address for your account. Re-check the password entered and if the issue still persists, consider resetting your password via the 'Forgotten password?' link on the log in page.
If after attempting the above you are still having issues accessing your account via our mobile app, it would be useful to obtain the following information before contacting our Client Management team to help improve resolution times for issues:
If you’re not sure about your system configurations, please go to www.whatismybrowser.com where you will be able to send all of the relevant information by email directly to our Client Management team.
Account ID and email address
A summary of the problem you are experiencing
Have you tried replicating the issue on another machine? If so was it successful?
Date and time when the issue occurred
Screenshot of any error message you may have received
Which operating system and browser are you using?
If using the mobile application, which handset and operating system are you using?
Are you on a wired or wireless connection?
Which Internet Service Provider are you using?
If you’re not sure about your system configurations, please go to www.whatismybrowser.com where you will be able to send all of the relevant information by email directly to our Client Management team.
If, after attempting the above, you are still having issues accessing your account via our mobile app, it would be useful to obtain the following information before contacting our Client Management team to help improve resolution times for issues:
o Account ID and email address
o A summary of the problem you are experiencing
o Have you tried replicating the issue on another machine? If so was it successful?
o Date and time the issue occurred
o Screenshot of any error you may have received
o What operating system and browser are you using?
o If using the mobile application, what handset and operating system are you using?
o Are you on a wired or wireless connection?
o What Internet Service Provider are you using?
If you're not sure of your system configuration, please go to www.whatismybrowser.com where you will be able to send all of the relevant information by email directly to our Client Management team.
